Gardeners Kidbrooke Terms and Conditions

These Terms and Conditions set out the basis on which gardening services are provided by Gardeners Kidbrooke. They are designed to clarify how bookings are made, how payments are handled, what happens if a job is cancelled or amended, and the standards expected from both parties. By requesting and accepting gardening services, the customer agrees to be bound by these terms. These terms apply to domestic and light commercial gardening work unless a separate written agreement states otherwise.

For the purpose of this document, references to “we,” “us,” and “our” mean the gardening service provider, while “you” and “your” refer to the customer. The scope of work may include general garden maintenance, planting, lawn care, hedge trimming, pruning, clearance, and related outdoor services, subject to availability and suitability. Any service arranged through our booking process is accepted on the understanding that these terms have been read and agreed.

These terms are written in accordance with the laws of England and Wales and are intended to provide a fair and practical framework for both parties. They do not affect any statutory rights that cannot be excluded by law. In the event of any conflict between these Terms and Conditions and a separately signed written agreement, the signed agreement will take priority to the extent of that conflict.

Booking Process

All bookings for Gardeners Kidbrooke services must be made through an approved booking method and are subject to confirmation. A booking request does not guarantee availability until it has been accepted by us. We may ask for details about the property, the type of work required, access conditions, and any relevant hazards or restrictions so that we can assess whether the requested service is appropriate. The customer is responsible for providing accurate and complete information at the time of enquiry and before the work begins.

Once a booking request has been reviewed, we may provide an estimate, proposed date, or service plan. Any quotation or estimate is based on the information supplied and may be revised if the job differs from the description given. A booking becomes binding only when we confirm it, either verbally or in writing, and when any requested deposit has been paid. If the work requires special equipment, additional labour, or unusual disposal arrangements, this may affect the final price and timing.

Customers must ensure reasonable access to the garden or outdoor area on the agreed date and time. If access is delayed, unsafe, or impossible, we may need to reschedule the appointment and charge for wasted time where appropriate. You should also make us aware of pets, children, fragile surfaces, underground features, hidden structures, or any other condition that may affect the safe delivery of the gardening work. Failure to do so may result in delays, amended services, or additional charges.

Payments and Charges

All prices are quoted in pounds sterling unless stated otherwise. Where a fixed price has been agreed, it applies only to the service described and any assumptions made at the time of quotation. Where the work is charged on a time-and-materials basis, the final amount will depend on the actual duration, labour, equipment, and materials used. We reserve the right to adjust the price if the nature or volume of the work changes once the job begins.

Payment terms will be confirmed at the time of booking. Unless otherwise agreed, payment is due immediately upon completion of the service. For larger jobs, we may require a deposit or staged payments in advance. Any deposit is used to reserve time and cover administrative or preparatory costs. If a deposit has been requested, the booking may not be secured until the payment has cleared. Late payment may result in the suspension of further services, recovery action, or the addition of lawful interest and reasonable collection costs where permitted.

The customer is responsible for ensuring that sufficient funds are available and that payment is made using an approved method. If any invoice remains unpaid after the due date, we may issue a reminder and allow a reasonable period for settlement. Disputed items should be raised promptly and in good faith. Non-disputed portions of an invoice should still be paid by the due date. We may withhold future bookings from customers with outstanding balances until the account is brought up to date.

Cancellations, Rescheduling, and Delays

Customers may cancel or reschedule a booking, but we request reasonable notice. Cancellations made with adequate notice may not attract a charge, depending on the stage of preparation and the type of service booked. If a cancellation is made at short notice, or if a gardener arrives at the property and is unable to begin work because the customer is unavailable or access is not provided, a cancellation fee or call-out charge may apply. This helps cover time reserved and costs already incurred.

We may also need to cancel or postpone a service due to adverse weather, unsafe conditions, staff illness, equipment failure, or circumstances outside our reasonable control. In such cases, we will aim to contact the customer as soon as reasonably possible and offer a new appointment. We will not be responsible for delays or non-performance caused by events beyond our control, including severe weather, transport disruption, utility failure, or other unexpected operational problems.

If a recurring or ongoing service is arranged, either party may end future visits by giving reasonable notice. Any work already completed remains payable in full. If plant stock, materials, or waste removal arrangements have been ordered specifically for the customer, those costs may still be charged if they cannot be recovered or redirected. We encourage all customers to notify us promptly if changes are needed so that the schedule can be adjusted fairly.

Service Standards and Customer Responsibilities

We will use reasonable skill and care in delivering all gardening services. The exact outcome of a service may depend on seasonal conditions, the existing state of the garden, the health of plants, and the nature of the ground or soil. Some results, particularly in relation to growth, recovery, or flowering, may take time and cannot always be guaranteed. Any advice given by us is offered in good faith, but it remains the customer’s decision whether to act on it.

Before work starts, the customer must tell us about any known risks or limitations, including buried cables, irrigation systems, unstable structures, protected wildlife, contaminated ground, or delicate features that may be affected by gardening activities. The customer is also responsible for removing or protecting valuables, ornaments, personal items, and anything else that could be damaged during normal operations. Unless agreed otherwise, we are not responsible for moving heavy items, dismantling structures, or performing specialist work outside the agreed scope.

Where plants, shrubs, trees, or lawn areas are supplied by the customer, we cannot guarantee their long-term survival unless ongoing maintenance is part of the service and the conditions are suitable. Natural variation in colour, size, growth rate, and seasonal performance should be expected. If the customer requests a particular style or finish, we will do our best to follow instructions, but the final result may still be influenced by practical conditions and the characteristics of the site.

Liability and Limitations

We accept liability only to the extent required by law and only for loss or damage caused by our proven negligence or breach of contract. We do not exclude or limit liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded. Subject to those exceptions, our liability is limited as set out in this section.

We will not be liable for indirect, consequential, or purely economic losses, including loss of profit, loss of enjoyment, or loss of opportunity, where such losses are not directly caused by our breach and are not otherwise recoverable under law. We are not responsible for damage caused by hidden defects, pre-existing weakness, poor installation, structural failure, or items that were already in a vulnerable condition. Any claim must be supported by reasonable evidence and reported to us as soon as the issue is discovered.

To the fullest extent permitted by law, our total liability arising from any single service or series of related services will not exceed the amount paid or payable for the specific work giving rise to the claim. Customers are responsible for maintaining insurance for their own property if they consider it necessary. Nothing in these terms limits rights that cannot be limited under applicable consumer legislation.

Waste Regulations and Disposal

Garden waste, green waste, soil, branches, grass cuttings, and similar materials may be removed only where this has been agreed in advance. Disposal will be carried out in accordance with applicable UK waste regulations, including the duty to ensure that waste is handled responsibly and transferred only to appropriate facilities or licensed carriers where required. We may charge separately for collection, transport, tipping, or handling of waste.

The customer must tell us if any materials on site may be classed as controlled, hazardous, contaminated, or otherwise unsuitable for ordinary garden waste disposal. This includes but is not limited to asbestos, chemicals, paint, treated timber, building rubble, sharps, animal waste, or unknown substances. We are not obliged to collect or move waste that we believe may be unsafe or unlawful to handle. If such materials are discovered, we may stop work until the issue is resolved and may charge for time already spent attending the property.

The customer remains responsible for ensuring that waste presented for collection has been declared accurately. If waste is misdescribed or mixed with prohibited materials, any additional disposal costs, delays, or legal consequences arising from that misdescription may be passed on to the customer where permitted by law. We reserve the right to refuse removal where doing so would breach regulatory requirements or create unacceptable risk.

Changes to Terms, Complaints, and Governing Law

We may update these Terms and Conditions from time to time to reflect legal, operational, or service changes. The version in force at the time of booking will normally apply to that booking unless a newer version is expressly agreed. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in effect. No failure or delay by us in enforcing any provision will be treated as a waiver of our rights.

If a customer is unhappy with any aspect of the service, they should raise the matter as soon as reasonably possible so that we may review it. We aim to deal with concerns fairly and proportionately. Any request for a remedy will be considered in light of the information available, the nature of the work carried out, and the extent to which the customer cooperated with reasonable instructions, access needs, and safety requirements. Nothing in this section affects statutory consumer rights.

These Terms and Conditions, and any dispute or claim arising from them or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where consumer law gives the customer the right to bring proceedings elsewhere. By booking services from Gardeners Kidbrooke, the customer confirms acceptance of these terms in full.